Refund policy

Refund Policy – Lumi&Co

At Lumi&Co, we strive to provide quality products and a smooth shopping experience for all our customers. Please read our refund policy carefully before making a purchase.

Returns

Due to the nature of our fulfilment process, we do not accept returns but accept exchanges. All sales made through Lumi&Co are considered final once the order has been processed.

We encourage customers to review product descriptions, sizing details, and images carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photos of the item received
Photos of the packaging

Once reviewed, we may offer one of the following solutions:

A replacement item, or
A partial or full refund, depending on the situation.

Requests made after 48 hours of delivery may not be eligible for review.

Order Cancellations

Orders may only be cancelled within 12 hours of placing the order. After this time, your order may already be in processing and cannot be cancelled.

Non-Refundable Situations

Refunds will not be issued for:

Incorrect shipping address entered at checkout
Packages marked as delivered by the courier
Delays caused by shipping carriers, customs, or weather
Items damaged after use
Change of mind after the order has been processed

Refund Processing

If a refund is approved, it will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.